Terms of Service

1. Agreement to these terms

These Terms of Service (“Terms”) govern your access to and use of the SageBase platform (“the Service”), operated by Welfana Business System (“we”, “us”, “our”). By creating an account, signing in (including via Google), or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

SageBase is a multi-tenant, AI-powered knowledge base platform that lets organisations upload documents, author wiki pages, and query their own content using AI chat with grounded, cited answers. The Service includes document ingestion, semantic indexing, wiki authoring, AI question answering, team collaboration, and related features as made available from time to time.

3. Accounts and eligibility

• You must be at least 18 years old and have the authority to bind your organisation.
• You are responsible for safeguarding your account credentials and for all activity under your account.
• You must provide accurate, current, and complete information and keep it up to date.
• You are responsible for the acts and omissions of any users you invite to your organisation’s workspace.

4. Acceptable use

You agree not to use the Service to:

• Upload content that is unlawful, defamatory, hateful, or that infringes the rights of others.
• Attempt to access, query, or extract another organisation’s data or knowledge bases.
• Transmit malicious code, or attempt to disrupt, degrade, or gain unauthorised access to the Service.
• Reverse-engineer, copy, scrape, or resell the Service or any part of it.
• Use the Service to build a competing product or service.
• Process personal data without the consent or lawful basis required under applicable law.

Prohibited content. You must not upload, author, store, or transmit through the Service any content that:

• is pornographic, sexually explicit, or contains nudity or sexual content;
• is violent, graphic, or otherwise constitutes NSFW (not safe for work) material;
• is fraudulent or deceptive, or is used to defraud others;
• endorses, promotes, or incites violence or sectarian conflict; or
• infringes the copyright, trademark, or other intellectual-property rights of others.

We reserve the right to remove or suspend any such content, and to suspend or terminate the accounts involved, without prior notice.

5. Your content

You retain ownership of all documents, wiki pages, files, and other content you upload or author in the Service (“Your Content”). You grant us a limited, non-exclusive licence to process, index, and store Your Content solely to provide the Service (including generating embeddings and AI answers). You are responsible for ensuring you have the rights to upload Your Content, and you may delete it at any time.

6. AI-generated responses

AI responses are generated from Your Content and may be inaccurate, incomplete, or outdated. You are responsible for reviewing AI output before relying on it or sharing it with others. Critical or consequential decisions should be verified against the underlying sources independently.

7. Fees, billing, and subscriptions

The Service may be provided under free and paid plans (for example, Starter, Pro, and Enterprise). Where fees apply, the charges are described before you incur them. Paid plans are billed on a recurring basis and may be cancelled through the Service. Fees are non-refundable except as required by law. You are responsible for all charges incurred through your account, including any usage-based charges from third-party providers that arise from your use of the Service.

What we meter. The metered unit is one query — a single question asked of a knowledge base that produces one answer, however many sources it retrieves. Queries are counted per organization per monthly period, together with source storage. Allowances and any overage rates for your plan are shown in the Service before you exceed them.

Bringing your own model key. On plans that allow it, you may supply your own AI provider API key. While a key of your own is active, your queries arenot charged against your query allowance or billed as query overage, because you pay that provider directly. This does not reduce any other limit: we still bear the fixed cost of retrieval, indexing, storage and hosting for every turn, soplatform rate limits and fair-use caps continue to apply, and we may throttle or suspend use that is materially beyond normal interactive usage. Removing your key resumes query charging from that point; queries made while your key was active are not charged retroactively.

8. Intellectual property

The Service, including its software, design, and documentation, is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. Your Content remains yours.

9. Data and privacy

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. You are responsible for the lawfulness of the data you upload and process through the Service.

10. Third-party services

The Service integrates with third-party services, including AI model providers, Google (for sign-in), cloud storage providers, and payment processors. Your use of those services is subject to their own terms. We are not responsible for the availability, acts, or omissions of third-party services.

11. Disclaimer of warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that AI-generated responses will be accurate or appropriate.

12. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim, or RM 500, whichever is greater. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. Upon termination, your right to use the Service ends, and we may delete your data in accordance with our Privacy Policy.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Your continued use of the Service after the effective date of any change constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by the laws of Malaysia. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Contact us

If you have any questions about these Terms, contact us at: